WHERE WE DELIVER
We currently service South Africa. Our couriers deliver anywhere within the borders of South Africa. If you would like to place an order outside of South Africa, please email email@example.com with your address and we will help you.
For orders over R500, UrbanGuru delivers free of charge within South Africa. For orders below R500, a flat rate of R68 will be charged for delivery.
Orders are shipped out the following work day after the order is confirmed. Shipping should take 3-7 days. If your shipment is being delivered to your door, please ensure that you are available or someone of age is available to take the delivery.
To make delivery to all parts of the country possible, UrbanGuru makes use of different courier services. All deliveries to major cities will be made to your doorstep, while outlying areas may be counter to counter.
A tracking number and link to the relevant tracking portal will be provided to you by email so you can easily track your order.
DELAYS AND WRONG DELIVERIES
As we make use of third party couriers, we rely on them to deliver parcels correctly and on time, but in the rare event that they make a mistake or take too long, we will make every effort to resolve the issue. Should you notice an error when tracking your order, or if there is a delivery issue, please contact us immediately on firstname.lastname@example.org.